Refund Policy

Thank you for shopping with P & P Gentle Skincare  Ltd.
We want you to be completely happy with your purchase, and we’re here to help if something isn’t right.

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Returns & Refunds

Due to the nature of skincare and beauty products, we can only accept returns if:

* The item is unopened,
* In its original packaging,
* And returned within 14 days of delivery.

Once a product has been opened, used, or unsealed, we cannot accept it back for hygiene and safety reasons.

If your item is eligible for return, we will issue a refund to your original payment method once the product has been received and inspected.

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Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

* Your order number
* A description of the issue
* Clear photos of the product and packaging

We will replace the item or issue a refund as quickly as possible.

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Exchanges

We do not offer direct exchanges

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